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One point of contact
Get assistance with every appliance brand enrolled in your membership.
YOUR APPLIANCE CONCIERGE
Life happens.
Let’s make it
simpler.
One point of contact. Benefits that make a difference. Support for the appliances you count on every day.
CLUB SIMPLE & PLUS · EXCELSIOR
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All your enrolled brands
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Personal support
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Benefits for each appliance
A LITTLE MORE, EVERY DAY
You have better things to do.
We’re here to help.
When an appliance complicates your day, knowing who to turn to makes all the difference.
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Support along the way
We help coordinate diagnosis, appointments and follow-up on your service request.
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Priority coordination
Your request receives priority in our internal queue, subject to technician availability.
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Power-surge protection
Additional protection for eligible electrical or electronic damage.
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A no-fault-found visit
One eligible visit per appliance, up to $175 including tax, subject to the terms.
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Support when repairs take longer
Parts search and follow-up to help you through an extended repair.
Overview based on preliminary terms. Benefit periods, limits, conditions and exclusions apply. Read the terms
BENEFITS FOR EACH APPLIANCE
More, where it matters.
Explore the benefits for your appliance category.
- Eligible washer transmission or dryer motor repair, up to the 10th delivery anniversary.
- Reimbursement of eligible laundry expenses up to $100 after more than 14 consecutive days without a functioning appliance.
- Eligible meal credit up to $250 after more than 14 days without a functioning appliance or temporary solution.
- One broken-door or shelf benefit, subject to conditions and exclusions.
- Up to six eligible temperature-control knobs and six rollers.
- Eligible compressor repair up to the 10th delivery anniversary.
- Eligible frozen-food loss: up to $250 for a refrigerator/freezer or $500 for a standalone freezer.
- Up to two eligible shelves or drawers.
- Eligible pump-assembly repair up to the 10th delivery anniversary.
- One eligible replacement of a broken cutlery basket.
Benefits up to 10 years apply only to the specified components, after the manufacturer warranty expires. Prior authorization and benefit limits apply.
WHEN YOU NEED US
A simple process.
Support along the way.
Contact us
Tell us what’s happening. Your membership number and appliance details will help us assist you.
We coordinate next steps
We guide you through the next steps and help arrange the appropriate service.
Stay informed
Our team supports you with follow-up on your request and repair.